Order Cancellation Policy

At Mushtaq Sons, we strive to provide a smooth and efficient shopping experience. However, we understand that sometimes you may need to cancel an order. Please review our cancellation policy for important details.

Customer-Initiated Cancellations

  • Orders can be canceled before they are processed.
  • Once the order has been shipped, a cancellation is no longer possible. You will receive tracking information, and our Exchange Policy will apply.
  • Instead of refunds, we offer:
    1. A credit note for future purchases.
    2. A discount code as compensation.

How to Cancel Your Order

To cancel your order:

  • Contact our Customer Service team via email, phone call, SMS, or WhatsApp as soon as possible.
  • Provide your order details for quick assistance.

Company-Initiated Cancellations

Mushtaq Sons reserves the right to cancel orders for the following reasons:

  1. Out-of-Stock Items: If the item you ordered is unavailable.
  2. Payment Issues: If the payment is declined by the issuing financial institution.
  3. Price Errors: If there was a pricing discrepancy on the website.

Notification of Cancellation

If Mushtaq Sons cancels an order, we will notify you promptly via your provided contact information and assist with:

  • Issuing a credit note or discount code if applicable.
  • Guiding you on placing a new order if desired.

We appreciate your understanding and cooperation. For further inquiries about cancellations, please contact our Customer Service team.