Order Cancellation Policy
At Mushtaq Sons, we strive to provide a smooth and efficient shopping experience. However, we understand that sometimes you may need to cancel an order. Please review our cancellation policy for important details.
Customer-Initiated Cancellations
- Orders can be canceled before they are processed.
- Once the order has been shipped, a cancellation is no longer possible. You will receive tracking information, and our Exchange Policy will apply.
- Instead of refunds, we offer:
- A credit note for future purchases.
- A discount code as compensation.
How to Cancel Your Order
To cancel your order:
- Contact our Customer Service team via email, phone call, SMS, or WhatsApp as soon as possible.
- Provide your order details for quick assistance.
Company-Initiated Cancellations
Mushtaq Sons reserves the right to cancel orders for the following reasons:
- Out-of-Stock Items: If the item you ordered is unavailable.
- Payment Issues: If the payment is declined by the issuing financial institution.
- Price Errors: If there was a pricing discrepancy on the website.
Notification of Cancellation
If Mushtaq Sons cancels an order, we will notify you promptly via your provided contact information and assist with:
- Issuing a credit note or discount code if applicable.
- Guiding you on placing a new order if desired.
We appreciate your understanding and cooperation. For further inquiries about cancellations, please contact our Customer Service team.